Skip links

Privacy Policy

 

Date of Last Revision: March 1, 2021.

Welcome to the mobile application or website operated by Billancho (including its subsidiaries, affiliates, agents, and service providers, collectively, “Billancho,” “we,” “us,” or “our”). Billancho provides (a) a platform through its mobile application (the “Billancho Platform”) and related services (collectively the Billancho Platform, including any new features and applications, the “Billancho Services”), and The Billancho Platform (including the website) provides information about Billancho, and it explains how users can post a Bill to raise a donation, can pay a bill posted on the platform and details our related services (together with the Platform, the “Services”) to users and visitors (“you” or “your”). This Privacy Policy (the “Policy”) describes and governs how we collect, use, share and protect information collected in the context of our Services. Before you use or submit any information through or in connection with the Services, please carefully review this Policy. By using any part of the Services, you consent to the collection, use, and disclosure of your information as outlined in this Policy. To the extent allowed by law, the English version of this Policy is binding and other translations are for convenience only. If you are a resident of California, the California Consumer Privacy Act of 2018 provides you with additional rights. Please see the California Consumer Privacy Act Notice for more information.

INFORMATION WE COLLECT

As further described below, when you use or otherwise access the Services, we collect information in multiple ways, including when you provide information directly to us, and when we passively collect information from your browser or device (e.g., by logging how you interact with our Services).

  1. Information That You Provide Directly to Us:
    1. Registration information:

When you register for our Services or open an account, we collect your contact and login details, your location including zip code, your country and any information you choose to provide us including photos. If you have any questions about, or wish to review or correct the information we maintain about you (a) on the Billancho Platform, please visit “Edit Profile” page under your Account information or you may send an email to support@billancho.com

    1. Creation of a Bill Posting:

When you create a Bill Posting on the Platform , we collect certain information you provide us in relation to your Bill. For example, you can provide a Bill information including Bill amount, billing company name, address, and phone number, Bill images, upload story images, and describe your story.

    1. Donation information:

On the Billancho Platform, when you donate to a specific bill or to a pool, we collect your contact details (such as name and email address), zip code, country. Our payment processors collect your credit card details and other information necessary to process the donation.

    1. Sensitive information:

You can also provide us with information about yourself that is considered sensitive, such as political opinions, health information or religious beliefs as part of your story. When you provide such information to us directly, you choose to provide such information to be published publicly in relation to your campaign or donation or otherwise. We collect the information listed in this section for the purposes of the campaign.

  1. Information That is Passively or Automatically Collected:
    1. Device & Usage Information:

When you interact with Billancho through the Services, we automatically receive and store certain information from devices that you use to access the Services. This information is collected passively by using various technologies, and includes the type of internet browser or mobile device you use, any website from which you have come to the Services, your operating system, and location data through an IP address that identifies the city and state where you logged into the Platform or your precise geo-location if you have permitted your mobile device to provide that information to us. Billancho either stores such information itself or such information is included in databases owned and maintained by Billancho, or its agents or service providers.

    1. Aggregated Data:

In an ongoing effort to better understand the use of our Services and serve you, Billancho often conducts research on its customer demographics, interests and behavior based on information we collect. We can de-identify and aggregate the information collected through the Services for research purposes or any other purposes, and we can share this information with our affiliates, agents, business partners, or other third parties (e.g., Google Analytics).

    1. Location Information:

When you use the Services to organize a fundraising campaign, the Services request that you provide your city or town and state or province of residence. Please keep in mind that other users of the Services can view your city or town and state or province of residence in connection with the campaign. We also use your location information as described above under “Device & Usage Information”, and in an aggregate way, as described above in the “Aggregated Data” section. When you use the Services to view Bills posted on the platform, the Services request to access to you location to display “Bills” around your location.

    1. Cookies and Other Electronic Technologies:

When you interact with the Services, we try to make that experience simple and meaningful. When you visit our Platform, use cookies or other electronic technologies (such as web beacons or pixel tags) for various purposes. Cookies are small pieces of information that are issued to your computer or mobile device when you visit a website or access or use a mobile application, and that store and sometimes track information about your use of the Platform. Web beacons are transparent image files, which enable the Platform to track website usage information. Unlike cookies, web beacons are not placed on your computers. Pixel tags are tiny graphic images with unique identifiers that track online movements of our users. Unlike cookies, pixel tags are embedded in web pages. We will refer to the cookies and other technologies identified here as Cookies for purposes of this Policy.

      1. Type of Cookies

Some Cookies are strictly necessary to make our Services available to you (“Essential cookies”). For example, to provide login functionality and to remember your consent and privacy choices. We cannot provide our Services without these Essential Cookies. We also use Cookies for functional purposes in order to maintain and improve our Services or improve your experiences, and for marketing purposes (collectively “Non-Essential Ccookies”). Some of the Non-Essential Cookies used are set by us, to collect and process certain data on our behalf, and some are set by third parties and our Social Networking Services.

      1. Information to and from Social Networking Services

One of the special features of the Services is that it allows you to enable or log into the Services via various social networking services like Facebook or Google. By directly integrating these services, we aim to make your online experiences richer and more personalized. To take advantage of these features, we will ask you to provide your credentials for the applicable Social Networking Service or Email in order to log in to our Services. When you add a Social Networking Services account or Email account to the Services or log into the Services using your Social Networking Services or Email account, we will collect relevant information necessary to enable the Services to access that Social Networking Service or Email. As part of such integration, the Social Networking Service or Email will provide us with access to certain information that you have provided to the Social Networking Service or Email (for example, your name and photograph, as well as other information that you permit the Social Networking Service or Email to share with us). We will use, store, and disclose such information in accordance with this Policy. Billancho shall have no liability or responsibility for the privacy practices or other actions of any Social Networking Services or Email Service Providers that may be enabled within the Services.  

      1. Analytics

We might use third-party web analytics services on our Services, such as those of Google Analytics, to help us analyze how users use the Services, including by noting the third-party website from which you arrive, and provide certain features to you. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. This information can be used to place interest-based advertisements on the Platform.  

      1. Why we use Cookies

We use Cookies to collect information about your access to and use of the Platform: including to: (1) allow you to navigate and use all the features provided by our Platform; (2) customize elements of the layout and/or content within the Platform and remember that you have visited us before; (3) identify the number of unique visitors we receive; (4) improve the Platform and learn which functions of the Platform are most popular with users; and (5) how you use the Platform. We may gather additional information through other methods. We will notify you of such changes with updates to this Privacy Policy.

      1. Your Cookie preferences

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also consult the “Help” section of your browser for more information If you are accessing our Services through a mobile device, you can also update your privacy settings on your device by setting the “Limit Ad Tracking” and Diagnostics and Usage setting property located in the settings screen of your Apple iPhone or iPad, or by resetting your Android ID through apps that are available in the Play Store.   OUR USE OF INFORMATION COLLECTED Billancho uses the information collected from the Services in a manner that is consistent with this Policy. We use the information that you provide (or otherwise permit the Services to access) for the following purposes:

  1. Communicating With You

We use the information we collect to contact you for administrative purposes (e.g., to provide services and information that you request or to respond to any comments and questions).   We also use the information we collect to send you communications relating to the Services, such as communications relating to products and services offered by us and communications about services we believe will be of interest to you. For example, we can send periodic emails to registered users of the Services relating to their recent interactions with the Services, such as donating to a campaign. Mobile Services: If you access the Services through a mobile device and if you have chosen to provide us with your mobile number, or other electronic means to your mobile device, you agree that we can communicate with you regarding Billancho by SMS, MMS, text message. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Billancho account information to ensure that your messages are not misdirected. Please note that your wireless service carrier’s standard charges, data rates, and other fees may apply where you access the Services through a mobile device. In addition, downloading, installing, or using certain Services on a mobile device may be prohibited or restricted by your carrier, and not all Services may work with all carriers or devices. If you access the Services through a mobile device and use our Bill Posting service, the Services request to access your mobile device camera and mobile device photos to take or upload pictures for your campaign.

  1. Analytics and Product Development

We use the information we collect to analyze data usage trends and preferences in order to improve the accuracy, effectiveness, security, usability or popularity of our Services.

  1. Customization

We use the information we collect, such as device identifiers, to learn how users interact with our Services in order to personalize the content of our Services, such as customizing bill posting campaigns on our homepage based on your location.

  1. Legal

We use information we collect to defend our legal rights, comply with state, local, federal or international laws, and enforce our  Terms of Service  and this Policy.   OUR DISCLOSURE OF INFORMATION COLLECTED THROUGH THE SERVICES There are certain circumstances in which we share information collected through the Services with certain third parties without further notice to you, as set forth below.

  1. Business Transfers:

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, similar event, or steps taken in anticipation of such events (e.g., due diligence in a transaction), user information may be part of the transferred assets.

  1. Affiliates and Subsidiaries:

We share your personal information among the Billancho entities, including our affiliates and subsidiaries, in order to provide our Services including: hosting campaigns; providing you with customer support; administering funds in connection with campaigns, authenticating donors; sending you communications; and conducting the other activities described in this Policy.

  1. Legal Requirements:

Billancho can access, disclose, transfer and preserve your information when we have a good faith belief that doing so is necessary to: (i) comply with the law including with subpoenas, search warrants, court orders, and other legal process; and respond to inquiries or requests from government, regulatory, law enforcement, public authorities, or content protection organizations; (ii) protect and defend the legal rights, privacy, safety or property of Billancho, its affiliates, subsidiaries, employees, agents, contractors, or its users; (iii) permit us to pursue available remedies, commence, participate in, or defend litigation, or limit the damages we may sustain; or (iv) enforce this Policy or any applicable Terms of Service.

  1. Aggregate and/or De-Identified Information

We aggregate and/or de-identify your information so that the information no longer relates to you individually. We may use and disclose aggregate and de-identified data for any lawful purpose.

  1. Cookies and Other Electronic Technologies

Information is shared as stated in the Section entitled “Cookies and Other Electronic Technologies”.

  1. Other Users of Our Services

We might provide your information to other users of our Services when applicable. UNSOLICITED INFORMATION Please be advised that some information you provide may be publicly accessible, such as information posted as part of the bill posting. We also collect information through customer support communications, your communication to us of ideas for new products or modifications to existing products, feedback and other unsolicited submissions (collectively, with publicly-accessible information, “Unsolicited Information”). By sending us Unsolicited Information, you further (a) agree that we are under no obligation of confidentiality, express or implied, with respect to the Unsolicited Information, (b) acknowledge that we may have something similar to the Unsolicited Information already under consideration or in development, (c) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute and sublicense the Unsolicited Information, and (d) irrevocably waive, and cause to be waived, against Billancho and its users any claims and assertions of any moral rights contained in such Unsolicited Information. This Unsolicited Information section shall survive any termination of your account or the Services. CHILDREN Our Services are not designed for use by individuals under the age of 13. If you are under the age of 13, please do not use the Services and/or submit any information through the Services. If you have reason to believe that a child under the age of 13 has provided personal information to Billancho through the Services, please contact us at support@billancho.com  and we will delete that information from our databases to the extent required by law. LINKS TO OTHER WEB SITES This Policy applies only to the Services. The Services can contain links to other web sites not operated or controlled by Billancho (the “Third-Party Sites”). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Services do not imply that Billancho endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their respective privacy policies. SECURITY Billancho has implemented technical and organizational security measures to protect the information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information to Billancho via the Internet. RETENTION OF YOUR INFORMATION We will only retain the information for as long as necessary for the purpose for which that information was collected and to the extent permitted or required by applicable laws. When we no longer need to use your information, we will remove it from our systems and records and/or take step to anonymize it so that you can no longer be identified from it in accordance with our internal document retention policies. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide to you if we delete some information about you, mandatory retention periods provided by law and the statute of limitations. YOUR RIGHTS AND CHOICES You can access and correct certain information about you by visiting the “Account” section of our Platform. You can control certain information you post to the Services and update it when necessary. OTHER TERMS Your access to and use of the Services is subject to the Terms of Service and such other terms, which may be made available to you in connection with your use of the Services. CHANGES TO BILLANCHO’S PRIVACY POLICY Billancho reserves the right to update or modify this Policy at any time and from time to time. We will notify you of any updates or changes we make to this Policy. If you disagree with our revisions to the Policy, you can deactivate your account or discontinue the use of our Services. Please review this Policy periodically for any updates or changes to this Policy. CONTACTING BILLANCHO Please also feel free to contact us if you have any questions about Billancho’s Policy or the information practices of the Services. You can contact us as follows: For Mail Contact:support@billancho.com